Orders 💖📦

Once your order is placed, you’ll instantly receive a confirmation email with your order details.


Didn’t receive it?

  • Check your spam/junk folder 💗

  • Make sure your email was entered correctly

  • Or send us a message at info@delarosesisters.co.uk 🎀

📦💖 Order Processing

All orders are packed with love and processed within 1–2 business days.
During busy periods, new drops, or sales, this may extend slightly. 🌷✨

You’ll receive a shipping confirmation + tracking link once your order has been dispatched.

🚚💕 Tracking Your Order

You can track your package using the link we email you as soon as it ships.
This will show your parcel’s full journey — from our solar-powered atelier straight to your doorstep. 💖✨

If your tracking link isn’t updating, don’t stress — carriers sometimes delay updates, especially during weekends or holidays. 🌸

🎀🌍 Changing or Cancelling an Order

If you need to update your:

  • Shipping address 💗

  • Item size 🎀

  • Contact details 🌷

  • Or cancel your order

Please contact us within 24 hours of placing your order.

After your order has been shipped, we can no longer make changes. 💕

💌 Missing, Wrong or Damaged Items

If something arrives:

  • Missing

  • Incorrect

  • Faulty or damaged

Please email info@delarosesisters.co.uk with:

  • Your order number

  • A description of the issue

  • Photos (if applicable) 🌸

We’ll sort it for you right away. 💕

📫 Lost or Delayed Parcels

If your parcel is delayed, please check:

  • Your tracking link

  • Local postal notifications

  • Whether the courier attempted delivery 💗

If it appears lost, contact us and we’ll help you investigate. ✨
Please note: courier delays are outside of our control. Email info@delarosesisters.co.uk and our concierge team will try our best to help solve the situation 💖✨